IT Guy Remote ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.itguyremote.com or use our remote IT support services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and billing information provided when booking a service or contacting us.
• Device and Technical Information: Details about your computer or device (operating system, model, IP address) shared during a support session to help us diagnose and resolve your issue.
• Usage Data: Information about how you interact with our website, such as pages visited, time spent, and referring URLs, collected via cookies and similar technologies.
• Communications: Records of emails, chat messages, or other correspondence you send to us.

2. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our remote IT support services
• Process payments and send service confirmations and receipts
• Respond to your inquiries and provide customer support
• Send service updates, maintenance notices, or promotional communications (you may opt out at any time)
• Analyze website usage to improve our content and user experience
• Comply with applicable legal obligations

3. Remote Access Sessions

To provide our services, we may require temporary remote access to your device using industry-standard tools. During a session, our technicians can see and interact with your screen. We do not retain persistent access to your device after a session ends. We strongly recommend closing any sensitive applications (such as banking or personal files) before granting remote access. Session activity is conducted solely for the purpose of resolving your reported issue.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.

5. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., payment processors, scheduling tools), subject to confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of IT Guy Remote or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information in Section 11 below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Phone: (754) 799-8381
• Email: support@itguyremote.com
• Hours: 7 Days a Week, 8AM - 10PM ET