Last Updated: March 30, 2026
Welcome to IT Guy Remote. By accessing our website at www.itguyremote.com or using any of our remote IT support services, you agree to be bound by these Terms of Service. Please read them carefully before booking or using our services.
IT Guy Remote provides remote IT support services to residential and business clients located in the United States and Canada. Our services include, but are not limited to:
All services are delivered remotely. We do not provide on-site visits.
Our technicians are available 7 days a week, from 8:00 AM to 10:00 PM (Eastern Time). We make every effort to respond to inquiries and service requests promptly. Availability may vary during holidays or unforeseen circumstances.
By using our services, you agree to:
To deliver our services, we may require temporary remote access to your computer or device using industry-standard remote access tools. This access is session-based and is terminated at the conclusion of each service session. We do not retain persistent access to your device. All sessions are conducted by trained technicians and are subject to our Privacy Policy.
Service fees are communicated to you before work begins. By proceeding with a service session, you agree to pay the quoted fee upon completion. Fees are non-refundable once a service session has been completed, except at our sole discretion. If an issue cannot be resolved remotely, you will not be charged for unsuccessful attempts unless otherwise agreed in advance.
While we make every effort to resolve your IT issue, we cannot guarantee that all problems can be diagnosed or fixed remotely. Some issues may require hardware repair or in-person service, which is outside the scope of what we offer. IT Guy Remote shall not be held liable for issues that cannot be resolved through remote support alone.
To the fullest extent permitted by applicable law, IT Guy Remote and its technicians shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to data loss, hardware failure, or business interruption. Our total liability for any claim arising from a service session shall not exceed the amount paid for that session.
All content on this website, including text, graphics, logos, and images, is the property of IT Guy Remote and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
We may use third-party tools (such as remote access software or scheduling platforms) to deliver our services. Your use of these tools may be subject to their own terms and privacy policies. IT Guy Remote is not responsible for the practices of any third-party service providers.
IT Guy Remote reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective upon posting to this page. Your continued use of our services after any changes constitutes your acceptance of the revised terms.
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law provisions. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts located in Broward County, Florida.
If you have any questions about these Terms of Service, please contact us:
US
Canada